Refund & Cancellation Policy

1. General Policy — No Refunds

By purchasing a subscription, wallet top-up, AI credits, or any paid feature of the Service, you acknowledge and agree to the terms outlined in this Refund Policy.

All payments are final. QSME does not offer refunds — not for change of mind, unused time on a subscription, unused credits, or cancelled projects. The only exceptions are duplicate charges and errors made by QSME itself (Section 4), and anything required by applicable law.

2. Subscription Cancellations

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your access to the Service will continue until the end of your current billing period
• No refunds or credits will be provided for any unused portion of your subscription
• You will not be charged for subsequent billing cycles

3. Pay-As-You-Go Charges

Usage-based charges are applied for services consumed during your billing period. These charges are:

• Non-refundable once services have been rendered
• Charged based on actual usage recorded in our systems
• Subject to the pricing in effect at the time of usage

4. The Only Exceptions

Refunds are made only in the following circumstances:

• You were charged twice for the same thing (a duplicate charge)
• The charge was an error made by QSME
• Where a refund is required by applicable consumer protection laws

To request one, use the refund request form on your Plan & Billing page (Billing → “Request a refund”) within 30 days of the charge, telling us which payment and what happened. If it is a duplicate or our mistake, we refund it to your original payment method. QSME reserves sole discretion over all other requests.

5. Service Changes

QSME reserves the right to modify, suspend, or discontinue any aspect of the Service at any time. In the event of significant service changes:

• We will notify users of material changes where practicable
• Continued use of the Service after changes constitutes acceptance
• No refunds will be issued due to service modifications or feature updates

6. Free Trials and Credits

Any free trials, promotional credits, or discounts provided by QSME:

• Have no cash value and cannot be exchanged for refunds
• May be subject to expiration dates and usage limits
• May be modified or withdrawn at QSME's discretion

7. Contact

If you believe you have been charged twice or in error, use the refund request form on your Plan & Billing page — that is the fastest path, and it goes straight to our team. For questions about this policy: